Terms & FAQ

locals.

Everything you want to know about your membership, plus the fine print. Short version is right here, full terms and FAQ below:

$73.86/month (that's $17/week), plus sales tax.

Up to 10 drinks a week. Any size, any milk, any flavor, hot or iced, specialty drinks included.

Your week runs Saturday–Friday and resets every Saturday.

3-month commitment, then month-to-month. Cancel anytime after that.

It's yours alone: Must present a photo ID at the counter, no sharing.

Spots are limited. This first round is open for sign ups is available on August 1st only. When it's full, it's full.

Full Terms & Conditions

The full agreement. By enrolling in locals., you agree to these terms.

Membership & pricing

locals. is $73.86 per month (the equivalent of $17 per week considering 52.14 weeks in a full calendar year), plus applicable sales tax. Your membership fee is billed automatically each month to the payment method on file, starting on your enrollment date.

What's included

Your membership entitles you to up to 10 handcrafted drinks at Hola Coffee's Northeast Minneapolis location every 7 days. Included: any size; any milk; any flavor; hot or iced; espresso and specialty drinks including matcha and chai. Food, pastries, retail/whole-bean coffee, extra espresso shot and merchandise are not included.

Add-on purchases

Members may purchase additional items, including food, retail products, extra drinks, or add-ons, in the same transaction as a membership drink. Non-included items are charged at standard menu prices. Membership benefits apply only to the eligible drink redeemed; all other items are paid separately.

Weekly limits & reset

Members may redeem up to 10 drinks per membership week, with a maximum of 2 drinks per day and one drink per transaction. There must be at least two hours in between your first and second drink in the same day. For this August 1st sign up wave, a membership week runs Saturday through Friday and resets every Saturday. Unused drinks do not roll over to the following week.

Minimum commitment

Membership requires a minimum commitment of 3 months (three consecutive monthly billing cycles). By enrolling, you authorize Hola Coffee to charge your payment method for these three monthly payments. Memberships cannot be canceled during the first 3 months and cannot be paused at any time.

Automatic renewal

After the 3-month commitment, your membership automatically renews on a month-to-month basis at the then-current price, and your payment method is charged each month until you cancel.

Cancellation & refunds

You may cancel anytime after the 3-month commitment through your account or by contacting locals@holacoffeempls.com. Cancellation stops future renewals; your membership remains active through the end of your current paid billing period. Membership fees are non-refundable, and we do not provide partial-month or unused-drink refunds of any kind.

Non-transferable & ID required

Membership is personal to the enrolled individual and may not be shared, transferred, or used by anyone else. A valid photo ID is required for each redemption. Drinks are prepared for the member only, one per transaction.

Enrollment & re-entry

Enrollment opens only on designated dates and spots are limited. Once membership is full, enrollment closes. Members who cancel are not guaranteed the ability to re-enroll and may only rejoin during a future open-enrollment window, subject to availability. 

Fair use

Membership is for personal use only. Reselling drinks, redeeming on behalf of others, or otherwise abusing the membership is prohibited and may result in termination without refund.

Payment & failed charges

You are responsible for keeping a valid payment method on file. If a payment fails, membership benefits may be suspended until the balance is resolved, and we may reattempt the charge.

Changes to the program

Hola Coffee may update pricing, drink limits, included items, hours, or these terms with reasonable notice. Material changes will not apply retroactively to a billing period you have already paid for.

Termination by Hola

We reserve the right to suspend or cancel a membership for misuse, fraud, abusive behavior toward our team, or violation of these terms.

Taxes

Applicable Minnesota state and local sales tax is added at the time of billing.

FAQ

What is locals? It's Hola's coffee membership. One flat monthly price gets you your daily coffee shop drink at Hola: up to 10 drinks a week.

Which drinks are included? Basically the whole bar. Any size, any milk (oat, almond, whole, whatever you love), any flavor, hot or iced, espresso drinks and specialty drinks, all included. Matcha and chai too! No "except the good stuff" fine print.

How many drinks do I get and how often? Up to 10 drinks per week, with a max of 2 per day with two hours in between each drink redemption. Your week runs every 7 days. Ex: You signed up on a Saturday, your week runs Saturday-Friday and resets every Saturday.

What's not included? Food, pastries, retail coffee bags, extra espresso shots and merch aren't part of the membership (for now). 

Can I buy other things at the same time? Absolutely sí! Grab a pastry, an extra shot, beans, a treat for a friend, all on the same order. Your membership covers your drink; everything else just rings up as normal.

Do unused drinks roll over? They don't. Each week starts fresh at 10. 

Can I share my membership or grab one for a friend? Your membership is yours and yours only, it's non-transferable, and we'll check ID at the counter. One drink per visit, for the member. (Bring your friends in though, we'd love to meet them!)

Is there a minimum commitment when I sign up? Yes, 3 months. After that, it continues month-to-month until you cancel. 

How do I cancel? After your 3-month commitment, you can cancel anytime through your account or by emailing us directly at locals@holacoffeempls.com. Your membership stays active through the end of your current paid month.

If I cancel, can I sign back up later? Maybe! But it's not guaranteed. We only open enrollment on specific launch days, and spots are limited. If you leave, you'd rejoin during a future open window if there's room. So hold onto your spot if you love it por favor! 

When can I sign up, and when can I start using it? Enrollment for this wave of spots opens August 1. You'll either get an email at 6am on Aug. 1st if you joined the waitlist ahead of time or see an announcement on our instagram @holacoffeempls. You can start redeeming drinks the same day you join! Spots are limited, so get on the waitlist for first access. Please note that signing up for the waitlist does not guarantee a membership.

Memberships can only be purchased and activated online, through Hola's website. Our baristas cannot enroll, activate, or sign up members in the shop. Enrollment is available only during designated open-enrollment windows and while spots remain.

Why is Hola offering this membership? La verdad es que running an independent coffee shop or any small biz is hard. Steady, consistent, everyday support of people who love this place is what keeps our doors open. locals lets us count on you, and lets you get more out of the shop you're already choosing. We always talk about community, right? It's never been a buzzword for us. This is another way we're showing up for ustedes and for Hola in an equal partnership. You get your favorite drinks at a better rate, we get much-needed consistency as a small biz. That's the whole thing. Gracias for being part of it. 💛


Still have a question we didn't cover? No te preocupes! Email us at locals@holacoffeempls.com and we will happily get back to you within 1 business day.