locals. 

Everything you want to know about your membership, plus the fine print. Short version is right here, full terms and FAQ below:

• $99/month, about the cost of 3 lattes a week.
• Up to 10 drinks a week. Any size, any milk, any flavor, hot or iced, specialty drinks included.
• Your week runs Saturday–Friday and resets every Saturday.
• 3-month commitment, then month-to-month. Cancel anytime after that.
• It's yours alone: Must present a photo ID at the counter, no sharing.
• Spots are limited when membership sign up windows open.

Full Terms & Conditions

The full agreement. By enrolling in locals, you agree to these terms.

These terms are between you and Hola LLC, a Minnesota limited liability company doing business as Hola Coffee.

1. Membership & pricing

Your membership rate is the rate shown at the time you enroll, billed monthly, plus applicable Minnesota state and local sales tax. Monthly pricing is calculated as the weekly rate annualized across 52.14 weeks and divided by twelve. Your membership fee is billed automatically each month to the payment method on file, beginning on your enrollment date. Rates vary by enrollment wave; see Section 13.

2. What's included

Your membership entitles you to up to 10 handcrafted drinks at Hola Coffee's Northeast Minneapolis location every Saturday to Friday. Included: any size; any milk; any flavor; hot or iced; espresso and specialty drinks including matcha and chai. Food, pastries, retail/whole-bean coffee, extra espresso shot and merchandise are not included.

3. Add-on purchases

Members may purchase additional items, including food, retail products, extra drinks, or add-ons, in the same transaction as a membership drink. Non-included items are charged at standard menu prices. Membership benefits apply only to the eligible drink redeemed; all other items are paid separately.

4. Weekly limits & reset

Members may redeem up to 10 drinks per membership week, with a maximum of 2 drinks per day, one drink per transaction, and at least two hours between redemptions on the same day. A membership week runs Saturday through Friday and resets every Saturday for all members. Unused drinks do not roll over.

Members who enroll mid-week receive the full weekly allowance for their first partial week, subject to the daily maximum.

5. Closures & availability

Included drinks are subject to Hola Coffee's normal operating hours and product availability. Hola Coffee does not provide credits, refunds, extensions, or replacement drinks for days the shop is closed, including closures for holidays, weather, maintenance, equipment failure, staffing, or emergencies, nor for temporarily unavailable menu items, milk options, or flavors, nor for seasonal menu changes. Membership fees continue to bill on schedule during any closure. If Hola Coffee expects to be closed for more than seven consecutive days, affected memberships will be extended accordingly.

6. Minimum commitment

Membership requires a minimum commitment of three consecutive monthly billing cycles. By enrolling, you authorize Hola LLC ("Hola Coffee") to charge your payment method for these three monthly payments. This is a payment obligation and not a restriction on your right to cancel: you may cancel at any time as described under "Cancellation & refunds," and canceling during the commitment period does not release you from the three committed payments. Memberships cannot be paused.

7. Automatic renewal

After the 3-month commitment, your membership automatically renews on a month-to-month basis at the then-current price, and your payment method is charged each month until you cancel.

8. Cancellation & refunds

You may cancel your membership at any time. If you are canceling before completing your 3-month commitment, you must contact us directly at locals@holacoffeempls.com.

If you are canceling after your 3-month commitment, you can do so manually through your account or by email us at locals@holacoffeempls.com. Cancellation stops all future renewals.

If you cancel before completing your 3-month commitment, you remain responsible for the three committed monthly payments. You may either allow them to bill on the normal monthly schedule, or settle the remaining balance in a single payment. In both cases your membership benefits remain active through the end of the third billing cycle, after which your membership ends and does not renew.

If you cancel after completing your 3-month commitment, your membership remains active through the end of your current paid billing period and then ends.

Membership fees are non-refundable, and Hola Coffee does not provide partial-month or unused-drink refunds of any kind.

9. Non-transferable & ID required

Membership is personal to the enrolled individual and may not be shared, transferred, or used by anyone else. A valid photo ID is required for each redemption. Drinks are prepared for the member only, one per transaction.

10. Enrollment & re-entry

Enrollment opens only on designated dates, and spots are limited. Once membership is full, enrollment closes. Members who cancel are not guaranteed the ability to re-enroll and may only rejoin during a future open-enrollment window, subject to availability. Re-enrolling may require restarting the 3-month commitment.

11. Fair use

Membership is for personal use only. Reselling drinks, redeeming on behalf of others, or otherwise abusing the membership is prohibited and may result in termination without refund.

12. Payment & failed charges

You are responsible for keeping a valid payment method on file. If a payment fails, membership benefits may be suspended until the balance is resolved, and we may reattempt the charge.

13. Changes to the program

The rate you enroll at is the rate you keep for as long as your membership remains continuously active. If you cancel and later re-enroll, you enroll at the then-current rate.

Each enrollment wave is priced independently. Rates offered in one wave carry no commitment to the rate offered in any future wave.

Hola LLC ("Hola Coffee") reserves the right to adjust pricing, drink limits, included items, or these terms with at least 30 days' written notice to the email address on file, and no more than once in any twelve-month period. Any change applies only going forward and never retroactively to a billing period you have already paid for. We do not anticipate exercising this for existing members, and it exists so the program can respond to significant cost changes rather than to raise rates on people who are already here.

14. Program discontinuation

Hola LLC ("Hola Coffee") may discontinue the locals. program in its entirety upon 30 days' notice by email to the address on file. If the program is discontinued, Hola Coffee will refund the unused portion of your current billing period, and that refund is your sole remedy.

15. Termination by Hola

We reserve the right to suspend or cancel a membership for misuse, fraud, abusive behavior toward our team, or violation of these terms.

FAQ

What is locals? It's Hola's coffee membership. One flat monthly price gets you your daily coffee shop drink at Hola: up to 10 drinks a week.

Which drinks are included? Basically the whole bar. Any size, any milk (oat, almond, whole, whatever you love), any flavor, hot or iced, espresso drinks and specialty drinks, all included. Matcha and chai too! No "except the good stuff" fine print.

How many drinks do I get and how often? Up to 10 drinks per week, with a max of 2 per day and at least two hours between redemptions. Every member's week runs Saturday through Friday and resets Saturday morning, no matter what day you signed up.

What's not included? Food, pastries, retail coffee bags, extra espresso shots and merch aren't part of the membership (for now). 

Can I buy other things at the same time? Absolutely sí! Grab a pastry, an extra shot, beans, a treat for a friend, all on the same order. Your membership covers your drink; everything else just rings up as normal.

Do unused drinks roll over? They don't. Each week starts fresh at 10. 

Can I share my membership or grab one for a friend? Your membership is yours and yours only, it's non-transferable, and we'll check ID at the counter. One drink per visit, for the member. (Bring your friends in though, we'd love to meet them!)

Is there a minimum commitment when I sign up? Yes, 3 months. After that, it continues month-to-month until you cancel. 

How do I cancel? We recommend reviewing #8 "Cancellations & refunds" above in our terms and conditions to get the full scoop por favor!

If I cancel, can I sign back up later? Maybe! But it's not guaranteed. We only open enrollment on specific launch days, and spots are limited. If you leave, you'd rejoin during a future open window if there's room and may be subject to restarting the initial 3-month commitment. So hold onto your spot if you love it por favor! 

When can I sign up, and when can I start using it? Enrollment is currently closed, but you can sign up for our waitlist to be the first to know when membership signs up opens again. You can start redeeming the same day you join. Spots are limited and joining the waitlist does not guarantee a membership.

Memberships can only be purchased and activated online, through Hola's website. Our baristas cannot enroll, activate, or sign up members in the shop. Enrollment is available only during designated open-enrollment windows and while spots remain.

Why is Hola offering this membership? La verdad es que running an independent coffee shop or any small biz is hard. Steady, consistent, everyday support of people who love this place is what keeps our doors open. locals lets us count on you, and lets you get more out of the shop you're already choosing. We always talk about community, right? It's never been a buzzword for us. This is another way we're showing up for ustedes and for Hola in an equal partnership. You get your favorite drinks at a better rate, we get much-needed consistency as a small biz. That's the whole thing. Gracias for being part of it. 💛

Still have a question we didn't cover? No te preocupes! Email us at locals@holacoffeempls.com and we will happily get back to you within 1 business day.