Refund policy

Refund Policy

At Hola Coffee, every bag is roasted with care and shipped fresh. Because our coffee is a perishable product, we're unable to accept returns once a bag has been opened or consumed. We hope you understand, this is about quality and food safety.

That said, we stand behind every order. Here's how we handle the situations that do come up:

Damaged or defective orders If your order arrives damaged, defective, or with broken packaging, please reach out to us within 7 days of delivery at hello@holacoffeempls.com with a photo of the damage and your order number. We'll send a replacement at no cost or issue a full refund, whichever you prefer.

Wrong item received If you received the wrong product, contact us within 7 days at hello@holacoffeempls.com with your order number and a photo of what you received. We'll send the correct item right away and provide a prepaid return label for the wrong one.

Missing or lost packages If your tracking shows delivered but your package hasn't arrived, please wait 48 hours (carriers sometimes mark packages delivered before they arrive) and then contact us at hello@holacoffeempls.com. We'll work with the carrier to locate it or send a replacement.

Quality concerns We genuinely care about every cup. If something about your coffee isn't right, even if the bag is open, please email us at hello@holacoffeempls.com and let us know. We'll do everything we can to make it right.

Refund processing Approved refunds are processed within 5-7 business days to your original payment method. Depending on your bank, it may take an additional 3-5 business days to appear on your statement.

Cancellations If you need to cancel an order, please contact us within 24 hours of placing it at hello@holacoffeempls.com. Once your order has been processed for shipping, we're unable to cancel.

Questions? We're a small team and we read every email. Reach out anytime at hello@holacoffeempls.com.